Frequently Asked Questions
Questions apartment locators ask about Locator IDX.
Straight answers about what Locator IDX does, what your renters can do, how the apartment data works, and how Locator IDX can fit with the tools you already use.
Getting Started
What is Locator IDX and how does it fit?
1 What is Locator IDX?
Locator IDX is apartment locating software for licensed real estate agents and apartment locators.
It includes an apartment database, Live Search, Locator Landing Page, Online Form, Apartment Map, contact records, Saved Properties, Live Search Comps, apartment lists, Commission Alerts, NAAL Guest Cards, Lease Verification, website tools, and an XML Data Feed.
You can use the parts you need and ignore the parts you don't.
2 Do I have to use Locator IDX instead of my current CRM or apartment software?
No. You do not have to replace the tools you already like.
Keep your current CRM, apartment database, website, forms, spreadsheets, email system, or other software if they work for you. Use Locator IDX for the tools you want to add.
You may use only Live Search, Commission Alerts, apartment lists, the XML Data Feed, or another part of Locator IDX.
Use the parts you need and ignore the parts you don't.
3 Do I need a website to use Locator IDX?
No. A website is not required.
You can share your Locator Landing Page, Online Form, Apartment Map, or Live Search directly by text, email, social media, QR code, or anywhere else you communicate with renters.
If you have a GoDaddy domain, you can also forward your domain or subdomains directly to your Locator IDX tools.
4 Can I use Locator IDX with my current website and forms?
Yes. You do not have to rebuild your website.
You can link your current website to your Locator Landing Page, Online Form, Apartment Map, Live Search, or other Locator IDX tools.
If you already have forms you use, keep them and integrate them with Locator IDX.
For more advanced websites, Locator IDX also includes apartment listing grids, maps, spreadsheets, and an XML Data Feed.
Renter Search
What can my client do?
5 What search tools can I give my clients?
Locator IDX includes several prebuilt tools your clients can use.
- Locator Landing Page: gives prospects a simple place to start.
- Online Form: collects contact information and apartment preferences.
- Apartment Map: lets renters browse apartments by location.
- Live Search: lets renters search apartments, open listings, and save favorites.
You can send whichever link makes the most sense for that renter.
6 Do I control which apartments renters can search?
Yes. Giving a renter a search link does not mean giving them unrestricted access to every property.
You can set criteria such as minimum rent and minimum commission. You can also create a custom Apartment Map using specific properties you choose.
The renter searches from the apartments you approve and shows you which properties they like.
7 Can renters use Locator IDX from their phone?
Yes. Renters can open your Locator IDX links from their phone and search apartments without needing a special app.
They can search properties, open apartment listings, change available filters, and save favorites.
8 What happens after a renter saves a property?
The saved property appears with the renter's information in Locator IDX.
You can see which apartments caught their attention and use those properties as a starting point before you build or change their apartment list.
You can also use a saved property with Live Search Comps to find similar apartments.
Your lead saved one property. Now you have the comps.
9 Does letting renters search apartments replace what I do as the locator?
No. The renter shows you what catches their attention. You still provide the expertise.
You decide what they can search, check property information and commissions, find better options, decide what you want to recommend, build the apartment list, and guide the client through the search.
Most renters are already researching apartments online. Locator IDX gives them a place to do that using properties you approve while keeping you involved.
10 Can my client give me feedback on an apartment list?
Yes. The Interactive List lets you and your client write notes back and forth about individual properties.
Locator IDX also includes a Classic List and Comparison List when you want a simpler format.
The client's feedback gives you a better starting point for deciding what to keep, remove, or send next.
Apartment Data & Commissions
How does the property information work?
11 How is the apartment data updated?
Locator IDX tracks apartment information from multiple sources and looks for changes that matter to apartment locators.
Changes can include prices, move in specials, commissions, management companies, and property names.
When information changes in the Locator IDX database, the connected tools update automatically, including Live Search, Apartment Map, Landing Page, Online Form, and apartment lists.
Some information changes more often than other information, so you should still confirm important property details directly with the apartment community when necessary.
12 Where does the commission information come from?
Locator IDX works with the National Association of Apartment Locators Commission Directory to collect and organize commission information where it is available.
Property managers can submit commission terms through the NAAL Commission Directory. Locator IDX can also store commission information that applies specifically to your business when commission agreements vary by locator.
Commission coverage varies by market, so important commission information should always be confirmed when needed.
13 What are Commission Alerts?
Commission Alerts helps you see recent property changes that may matter before you send an apartment to a client.
You can see changes such as commissions, management companies, property names, and other locator information.
Management changed. The property name changed. The commission changed. Did anyone tell you?
Other Questions
CRM, texting, payments, and website data.
14 Does Locator IDX send text messages from the CRM?
No. Locator IDX does not send text messages directly from the CRM.
If you want automated text messages, you need a separate SMS provider. Locator IDX can connect with many outside texting systems through Zapier after your texting account is set up and approved.
You can still manually copy your Locator IDX search, map, form, or apartment list link and send it through the texting service you already use.
15 Does Locator IDX collect my commissions or handle unpaid invoices?
No. Locator IDX is not a payment processor or collections company.
Your brokerage or locating business is responsible for invoicing the apartment community and collecting the commission.
Locator IDX helps with information and documentation connected to the transaction, including commission information, apartment lists, NAAL Guest Cards, Lease Verification, and contact records.
16 Can my developer use Locator IDX apartment data on my website or another system?
Yes. The $99 Locator IDX subscription includes an XML Data Feed for approved uses.
Your developer can pull selected apartment listing data into your website, CRM, internal database, matching tool, or custom system.
The XML Data Feed is different from an iframe. Your developer pulls structured listing data from your unique feed URL and decides how that information is displayed in your approved project.
Want to see how the pieces fit together?
See the step by step process or compare the available subscriptions.